1. We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards from select banks in India.
2. Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.
3. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.
4. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team @9717120149/8375840572 and provide the following information:
a. Transaction Reference Number.
b. Amount debited with registered Email ID
c. Date & Time of Transaction.
1. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.
2. The estimated delivery time may vary slightly from state to state. Days excluding Saturdays, Sundays, and Holidays are calculated as working days. Product delivery may get delayed due to reasons relating to logistics issues.
3. If you are ordering our products from a Mega Sale event, dispatches may be delayed due to increased volumes. We will target to dispatch all orders within a maximum of 7 days from the Date of Order.
1. Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.
2. We take extensive precautions on the safety of the products and its packaging while dispatching it.
3. Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.
4. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call(9717120149/8375840572) or email([email protected]) within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.
5. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request.
6. In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, in your account(gpay/paytm).
7. We are not responsible for damages post-delivery. We do not take responsibility for the misplacement of products post-delivery.
8. We reserve the right to pause deliveries to any part of the country at any time if so warranted.
9. Products with a date of expiration of below 3 months would be eligible for a return, wherein, the complete amount of the product will be credited to the concerned person. No returns or refund requests will be accepted for products whose expiry date is more than 3 months.
1. Orders once dispatched are not eligible for cancellation.
2. In case of a return or cancellation, the refund shall be initiated post the return of product to us and verification of the product and packing.
RETURN & EXCHANGE POLICY
1. Products are non-returnable due to hygiene/health and personal care/wellness/consumable nature of the product.
2. In case you would want a refund or replacement, please send us an email with the Images of the Product, Order Number, Invoice, Inner & Outer Packaging to [email protected], within 24 hours of the order delivery. We would require 48-72 hours to revert.
3. Kindly take picture of the damaged/tampered side of the product or package.
4. Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery.
6. In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
7. Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered batch number and price
d. It is without its original packaging.
8. Please do not use the item you have raised a complaint about.
9. Products once delivered, will not be applicable for a refund if it falls under any of the scenarios stated below:
a. Failure to provide adequate information about the case.
b. Failure to provide snapshots of the Invoice, packet and box (if any).
10. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Please note that orders for Festive Gift boxes are not applicable for exchange or refund. Exchange of products due to allergic reactions is not applicable.
REFUND & REPLACEMENT POLICY
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
In case of NEFT, it would require us at least 3 to 5 business days post refund initiation to refund your amount. For Prepaid orders the amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.
NOTE TO CUSTOMERS
FAIR USAGE POLICY
We go to extensive lengths for smooth user experience. However, at times we need to be stringent with our policies to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, where we are always upfront to support; there are some accounts that abuse our liberal return and exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for. Hence, our regular customers are deprived of the opportunity to purchase these products themselves. To protect the right of our customers, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
IMPAIRMENT & DAMAGES
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order on our website directly, kindly contact the customer service team within 24 hours of the order delivery. Please keep a note of the following:
1. Do not use the products
2. Take proper snapshots of the products
3. Keep the invoice copy with you
If, however, the order is placed through an online marketplace, please raise the issue to our customer service team.
SHIPPING AND DELIVERY POLICY
The standard ground mail service is shipped via Gojavas/BlueDart/Aramex/Ecom/IndiaPost. We try to dispatch all our orders within 24-48 hours in normal business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times and it is dependent on the courier partner and location.
The domain name https://onlinequalitystore.com/(hereinafter referred to as “Website”) is owned by H.R Brothers,its registered office at 171, Kaveri Kunj, Phase-2, Kamla Nagar-Agra-282005
Throughout this document, “we”, “us”, “our”, “ours” refer to H.R Brothers. The terms “client”, “user”, “you”, “your” and “yourself” or similar terminology are all in use in reference to the individual user of this Website.